š¬ Frequently Asked Questions
Got a question? Weāre here to help!
Below are the most common questions about our products, orders, shipping, and returns.
š Orders & Shipping
Q: How long does delivery take?
A: Orders are shipped from our Australian warehouse.
Most items arrive within 5-7 Ā business days in metro areas and up to 10Ā business days for regional locations.
Q: How much is shipping?
A: Shipping is free on orders over $99, or a flat $8.95 for smaller orders.
Q: How can I track my order?
A: Once your order is dispatched, youāll receive a tracking link via email and SMS.
You can also track your order through your Oneside account.
Q: Can I change my address after ordering?
A: If your order hasnāt shipped yet, email us immediately at support@oneside.com.au and weāll update it for you.
šŖ Products & Warranty
Q: Where are your products made?
A: We partner with trusted Australian and international fitness suppliers.
All products are shipped from local AU warehouses to ensure fast delivery.
Q: Do your products come with a warranty?
A: Yes! Every product includes a 12-month replacement warranty against manufacturing defects.
Q: What if my product arrives damaged or missing parts?
A: Please contact us within 7 days of delivery at support@oneside.com.au with your order number and photos.
Weāll arrange a quick replacement or refund.
š Returns & Refunds
Q: Can I return my order?
A: Absolutely! We offer a 30-day money-back guarantee if you change your mind.
Items must be unused and in original packaging.
Q: How do I request a return or exchange?
A: Simply email support@oneside.com.au with your order number and reason for return.
Weāll get back to you within 24 hours.
Q: How long do refunds take?
A: Once your return is received and inspected, refunds are processed within 3ā5 business days back to your original payment method.
š³ Payments & Discounts
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, PayPal, Shop Pay, Apple Pay, Google Pay, and Afterpay/Zip Pay for flexible payments.
Q: Can I use more than one discount code?
A: Only one discount or coupon can be applied per order.
Q: My discount code isnāt working ā what should I do?
A: Make sure itās still valid and entered exactly as shown (no spaces).
If it still doesnāt work, contact us at support@oneside.com.au and weāll help right away.
š¦ Other Questions
Q: Do you offer bulk or wholesale orders?
A: Yes! We supply fitness and gym gear in bulk for personal trainers, gyms, or offices.
Email sales@oneside.com.au for a custom quote.
Q: Do you ship internationally?
A: At the moment, we ship Australia-wide only.
Q: How can I contact Oneside?
A: Email us anytime at support@oneside.com.au or message us on our website chat.
We typically reply within 24 hours.
š§ Still Need Help?
If you canāt find the answer youāre looking for, reach out to our friendly team at support@oneside.com.au ā weāre always happy to help.
