💬 Frequently Asked Questions

Got a question? We’re here to help!
Below are the most common questions about our products, orders, shipping, and returns.

🛍 Orders & Shipping

Q: How long does delivery take?
A: Orders are shipped from our Australian warehouse.
Most items arrive within 5-7 business days in metro areas and up to 10 business days for regional locations.

Q: How much is shipping?
A: Shipping is free on orders over $99, or a flat $8.95 for smaller orders.

Q: How can I track my order?
A: Once your order is dispatched, you’ll receive a tracking link via email and SMS.
You can also track your order through your Oneside account.

Q: Can I change my address after ordering?
A: If your order hasn’t shipped yet, email us immediately at support@oneside.com.au and we’ll update it for you.

💪 Products & Warranty

Q: Where are your products made?
A: We partner with trusted Australian and international fitness suppliers.
All products are shipped from local AU warehouses to ensure fast delivery.

Q: Do your products come with a warranty?
A: Yes! Every product includes a 12-month replacement warranty against manufacturing defects.

Q: What if my product arrives damaged or missing parts?
A: Please contact us within 7 days of delivery at support@oneside.com.au with your order number and photos.
We’ll arrange a quick replacement or refund.

🔄 Returns & Refunds

Q: Can I return my order?
A: Absolutely! We offer a 30-day money-back guarantee if you change your mind.
Items must be unused and in original packaging.

Q: How do I request a return or exchange?
A: Simply email support@oneside.com.au with your order number and reason for return.
We’ll get back to you within 24 hours.

Q: How long do refunds take?
A: Once your return is received and inspected, refunds are processed within 3–5 business days back to your original payment method.

💳 Payments & Discounts

Q: What payment methods do you accept?
A: We accept Visa, Mastercard, PayPal, Shop Pay, Apple Pay, Google Pay, and Afterpay/Zip Pay for flexible payments.

Q: Can I use more than one discount code?
A: Only one discount or coupon can be applied per order.

Q: My discount code isn’t working — what should I do?
A: Make sure it’s still valid and entered exactly as shown (no spaces).
If it still doesn’t work, contact us at support@oneside.com.au and we’ll help right away.

📦 Other Questions

Q: Do you offer bulk or wholesale orders?
A: Yes! We supply fitness and gym gear in bulk for personal trainers, gyms, or offices.
Email sales@oneside.com.au for a custom quote.

Q: Do you ship internationally?
A: At the moment, we ship Australia-wide only.

Q: How can I contact Oneside?
A: Email us anytime at support@oneside.com.au or message us on our website chat.
We typically reply within 24 hours.